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Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.
Apple or an Apple Authorized Service Provider (AASP) will service affected drives, free of charge. Apple recommends having your drive serviced as soon as possible.
Apple will also send an email to customers, who registered their device with Apple, to let them know about this program.
First check to see which 13-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is 'MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports).' If you have that model, enter your computer's serial number below to see if it is eligible for this program.
This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.
Your 13-inch MacBook Pro will be examined prior to service to verify that it is eligible for this program and in working order.
Prior to service, it's important to do a full back up of your data because your drive will be erased as part of the service process.
- A technician will run a utility to update your drive firmware which will take approximately one hour or less.
- Your 13-inch MacBook Pro will be returned to you with macOS re-installed.
- After service, you will need to restore your data from a backup.
Since your computer will not be able to access the internet until after you do a restore, we recommend that you have another device, such as your iPhone, to view the Apple support article about restoring your data from backup.
Note: Any files that were already corrupted prior to service, cannot be restored.
Choose one of the options below to have your drive serviced.
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- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Contact Apple Support to arrange mail-in service via the Apple Repair Center.
If your 13-inch MacBook Pro has any damage which impairs our ability to service the drive, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.
This worldwide Apple program doesn't extend the standard warranty coverage of the 13-inch MacBook Pro.
If you believe your 13-inch MacBook Pro was affected by this issue, and you paid for service, you can contact Apple about a refund.
The program covers affected MacBook Pro models for 3 years after the first retail sale of the unit.
Reinstall from macOS Recovery
macOS Recovery makes it easy to reinstall the Mac operating system, even if you need to erase your startup disk first. All you need is a connection to the Internet. If a wireless network is available, you can choose it from the Wi-Fi menu , which is also available in macOS Recovery.
1. Start up from macOS Recovery
To start up from macOS Recovery, turn on your Mac and immediately press and hold one of the following sets of keys on your keyboard. Release the keys when you see an Apple logo, spinning globe, or other startup screen.
Reinstall the latest macOS that was installed on your Mac (recommended).
Upgrade to the latest macOS that is compatible with your Mac.
Reinstall the macOS that came with your Mac, or the closest version still available.
You might be prompted to enter a password, such as a firmware password or the password of a user who is an administrator of this Mac. Enter the requested password to continue.
When you see the utilities window, you have started up from macOS Recovery.
2. Decide whether to erase (format) your disk
You probably don't need to erase, unless you're selling, trading in, or giving away your Mac, or you have an issue that requires you to erase. If you need to erase before installing macOS, select Disk Utility from the Utilities window, then click Continue. Learn more about when and how to erase.
3. Install macOS
When you're ready to reinstall macOS, choose Reinstall macOS from the Utilities window. Then click Continue and follow the onscreen instructions. You will be asked to choose a disk on which to install.
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- If the installer asks to unlock your disk, enter the password you use to log in to your Mac.
- If the installer doesn't see your disk, or it says that it can't install on your computer or volume, you might need to erase your disk first.
- If the installer is for a different version of macOS than you expected, learn about macOS Recovery exceptions.
- If the installer offers you the choice between installing on Macintosh HD or Macintosh HD - Data, choose Macintosh HD.
Please allow installation to complete without putting your Mac to sleep or closing its lid. During installation, your Mac might restart and show a progress bar several times, and the screen might be empty for minutes at a time.
If your Mac restarts to a setup assistant, but you're selling, trading in, or giving away your Mac, press Command-Q to quit the assistant without completing setup. Then click Shut Down. When the new owner starts up the Mac, they can use their own information to complete setup.
macOS Recovery exceptions
The version of macOS offered by macOS Recovery might vary in some cases:
- If macOS Sierra 10.12.4 or later has never been installed on this Mac, Option-Command-R installs the macOS that came with your Mac, or the closest version still available. And Shift-Option-Command-R isn't available.
- If you erased your entire disk instead of just the startup volume on that disk, macOS Recovery might offer only the macOS that came with your Mac, or the closest version still available. You can upgrade to a later version afterward.
- If your Mac has the Apple T2 Security Chip and you never installed a macOS update, Option-Command-R installs the latest macOS that was installed on your Mac.
- If you just had your Mac logic board replaced during a repair, macOS Recovery might offer only the latest macOS that is compatible with your Mac.
If you can't get macOS Recovery to offer the installer you want, you might be able to use one of the other ways to install macOS.
Other ways to install macOS
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- You can also install macOS from the App Store or Software Update preferences. If you can't install macOS Catalina, you might be able to install an earlier macOS, such as macOS Mojave, High Sierra, Sierra, El Capitan, or Yosemite.
- Or create a bootable installer disk, then use that disk to install macOS on your Mac or another Mac.