This page offers help with wired Apple headphones. You can also get help with AirPods, Apple's wireless headphones.
Wireless earphones and headphones are perfect when you want to secure your earphones without having to compromise on the intensity of your workout sessions. In-ear headphones will give you a snug fit and they rest on the ridge of your ears. Over-ear or on-ear headphones enclose the ears with a closed back and sit on the outside of your ears. In case you have just bought Bluetooth Headphones and are wondering how to use Bluetooth Headphones on Mac, you will find below the steps to connect Bluetooth Headphones to Mac. Connect Bluetooth Headphones to Mac. Connecting Bluetooth Headphones to Mac allows you to get rid of the wires and listen to music on iTunes, without bothering anyone.
Apple EarPods with Lightning Connector
To use Apple EarPods with Lightning Connector, you need an iPhone, iPad, or iPod touch that has a Lightning connector and iOS 10 or later.
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Apple EarPods with Lightning Connector don't work with iPod nano or any device that has iOS 9 or earlier.
Apple EarPods with 3.5 mm Headphone Plug
Apple EarPods with 3.5 mm Headphone Plug work with iPhone, iPad, and iPod models that have a 3.5 mm headphone jack. You can also use these headphones with other products that have a standard 3.5 mm headphone jack.
Apple In-Ear Headphones with Remote and Mic
Apple In-Ear Headphones with Remote and Mic work with iPhone, iPad, and iPod models that have a 3.5 mm headphone jack. You can also use these headphones with other products that have a standard 3.5 mm headphone jack.
Lightning to 3.5 mm Headphone Jack Adapter
The Lightning to 3.5 mm Headphone Jack Adapter lets you connect 3.5 mm headphones and other audio devices to an iPhone, iPad, or iPod touch that has a Lightning connector. Your iOS device also needs iOS 10 or later.
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Plug your Lightning to 3.5 mm Headphone Jack Adapter into the Lightning connector on your iOS device and plug the other end into your headphones.
USB-C to 3.5 mm Headphone Jack Adapter
The USB-C to 3.5 mm Headphone Jack Adapter lets you connect 3.5 mm headphones and other audio devices to a USB-C port.
Plug your USB-C to 3.5 mm Headphone Jack Adapter into the USB-C port on your device and plug the other end into your headphones.
- If you connect two headphones to an iOS device using both the 3.5 mm headphone jack and the Lightning connector, audio will play only from the last one you connect.
- When you use Apple headphones with earlier Apple products, you might be able to play audio, but not use other features. For example, volume or playback control might not work with Apple EarPods with 3.5 mm Headphone Plug on some iPod models.
- Find out what to do if your headphones don‘t work with your iPhone, iPad, or iPod touch.
- Get help if your iPhone is stuck in headphone mode.
- Get help with Beats products.
Improve your Bluetooth connection
Your headphones communicate using Bluetooth, and a Bluetooth signal can be interfered with or weakened in some situations.
Your headphones might lose their connection more often with streaming audio than with content that is stored on your device.* With your device within a few feet of you, try to listen to music or other audio content that is stored on your device—not streamed—with your headphones. On your iOS or Android device, open the Music app. On a Mac with macOS Catalina, open the Music app. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Then play a song that does not have the Download button next to it. Or tap the Download button to download the song.
If your headphones maintain their connection without distortion during this test, then here are a couple of things that can help in other situations:
- Keep your iPhone or other device close to you, so that no obstructions, like walls or floors, are between you and your device.
- If possible, move to a different place—in particular, move away from places with many people or a lot of Wi-Fi activity, poorly shielded cables, microwave ovens, and wireless speakers (or turn off the oven or speaker).
If your headphones keep disconnecting
If you tested your headphones as described in the previous section and audio keeps disconnecting or cutting in and out, unpair your headphones and then pair them again.
Unpair your headphones
Unpair from an iPhone:
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- Tap Settings > Bluetooth.
- Find the device that you want to unpair and tap the Info button .
- Tap Forget This Device.
- Restart your iPhone.
Unpair from a non-Apple device:
- On your non-Apple device, go to the settings for Bluetooth and make sure that Bluetooth is on. For example, on an Android device, go to Settings > Connected devices > Connection preferences > Bluetooth.
- Unpair—or forget—your headphones.
- Restart your non-Apple device.
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Pair your headphones again
Pair—or connect—your headphones again. Find instructions for your headphones and the device that you want to pair them with:
If your headphones continue to disconnect, contact Apple Support.
* Your audio source, such as an iPhone, a Mac or Windows computer, or an Android mobile phone